Privacy Policy

MediGo ("we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, website, or mobile app.

1. Information We Collect

We may collect the following types of information:

1. Personal Information – Name, phone number, address, email, and other details you provide when creating an account or placing an order.
2. Order & Transaction Data – Medicine purchase details, delivery address, cash on delivery transaction records, and invoices.
3. Device & Usage Data – IP address, device ID, browser type, operating system, and usage statistics when you use the MediGo app or website.
4. Location Data – To facilitate deliveries, track delivery personnel, and improve service quality.
5. Communication Data – Chat messages, customer support interactions, and emails exchanged with MediGo.

2. How We Use Your Information

We use the collected information to:

• Process orders and deliver products.
• Verify customer identity and prevent fraud.
• Communicate order updates, promotions, and service announcements.
• Improve app performance, security, and user experience.
• Comply with legal obligations and resolve disputes.

3. Information Sharing

We do not sell or rent your personal data. We may share your data with:

• Delivery personnel & suppliers – Only the necessary details to complete your order and collect cash payment.
• Service providers – For hosting, analytics, SMS/email services, and delivery tracking.
• Legal authorities – If required by law or to protect our rights.

4. Data Retention

We retain your personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

5. Data Security

We implement strict technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for data processing.
• Request a copy of your stored information.

To exercise these rights, contact us at [email protected].

7. Children's Privacy

MediGo services are not intended for children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our app and website with the new effective date.

9. Contact Us

If you have questions about this Privacy Policy or our practices, please contact:

10. Cash Payment Information

As we only accept cash on delivery:

• We do not collect or store any bank account or card information.
• Our delivery personnel are trained to handle cash transactions securely.
• Payment confirmation is recorded only as "paid" or "unpaid" status.
• We maintain records of transaction amounts for accounting purposes only.

11. Prescription and Medicine Information

For prescription medicines:

• We collect and verify prescription images as required by Bangladesh law.
• Prescription data is stored securely and accessed only for order verification.
• Your medicine purchase history is treated as confidential health information.
• We comply with Directorate General of Drug Administration (DGDA) regulations.